Shipping Information
At Lumiul, we’re proud to offer FREE shipping on all orders! We know you’re excited to get your Lumiul items, and we’re here to make sure it arrives as smoothly as possible.
🚀 Order Processing Times
- Orders are processed and shipped within 1-3 business days.
- During peak seasons or holidays, processing may take up to 7 business days.
- Once your order is handed to the courier, it’s officially on the way!
📦 Estimated Shipping Times
Shipping times depend on your location. After your order is shipped, here’s when you can expect delivery:
🌎 United States: 14 business days
🌍 Canada: 14 business days
🌏 United Kingdom: 14 business days
🌏 Australia: 14 business days
🌏 New Zealand: 14 business days
🚨 Heads up! Unexpected delays may occur due to customs processing, courier issues, or peak seasons. If your package is taking longer than expected, hang tight—we’re here to help!
✏️ Order Changes & Address Accuracy
- Double-check your shipping details before placing your order! Incomplete or incorrect addresses may delay shipping or cancel your order.
- If you spot an error, email us at ... within 24 hours—we’ll do our best to fix it!
- If our system detects an address issue, we’ll contact you within 3 business days. No response? Your order may be canceled.
⏳ Delayed Delivery
We know you want your Lumiul items ASAP, but sometimes delays happen.
- Couriers may face weather issues, customs delays, or other unexpected problems.
- Payment verification, inventory updates, or address confirmation can also slow things down.
- We’ll always update you on any known delays—but we can’t guarantee exact arrival dates.
If your package is taking longer than expected, check your tracking info or contact us at ...
🚨 Lost or Stolen Packages
We get it—missing packages are frustrating! While we’re not responsible for lost or stolen shipments, here’s what to do:
- Check with your neighbors or front desk (sometimes couriers leave packages in a safe spot).
- Contact the courier directly to file a claim.
- Email us at ... so we can assist in tracking it down.
If your package is officially lost and undelivered, we may offer a replacement depending on the situation.
📜 Shipping Policy Updates
We may update this Shipping Policy at any time. By ordering from Lumiul, you agree to these terms. Be sure to check back for any changes!
Got questions? We’re happy to help—email us at ... !